Detailed Job Description for Service Writer

Introduction:

We are seeking a skilled Service Writer to join our team. The ideal candidate will have excellent communication skills, be detail-oriented, and have a passion for providing exceptional customer service. If you are looking for a challenging and rewarding career in the automotive industry, we encourage you to apply.

Job Responsibilities:

• Greet customers and provide them with information about our services
• Schedule appointments and manage the service department's calendar
• Prepare accurate estimates and invoices for customers
• Communicate with technicians to ensure timely completion of repairs
• Follow up with customers to ensure their satisfaction with our services
• Maintain accurate records of all service transactions

Job Brief:

As a Service Writer, you will be responsible for managing the service department's daily operations. You will work closely with customers to understand their needs and provide them with accurate estimates and invoices. You will also communicate with technicians to ensure that repairs are completed on time and to the customer's satisfaction.

Detailed Responsibilities:

• Welcome customers courteously and understand their requirements by actively listening and asking relevant questions to assess their needs accurately.
• Listen to customers and thoroughly explain the range of services available, providing information about each service to help customers make informed decisions.
• Manage the service department's schedule efficiently, coordinating appointments for service or repair.
• Create detailed estimates for customers, outlining the scope of the work and cost, ensuring complete transparency and understanding.
• Coordinate closely with service technicians to track the progress of repairs, promptly updating customers on the status and any potential changes in the initial estimate.
• After service completion, follow up with customers to ascertain their level of satisfaction, addressing any concerns, and building long-term customer relationships.
• Accurately maintain and update service transaction records, ensuring all details, such as customer information and service provided are documented for future reference and accountability.

Requirements and Skills:

• High school diploma or equivalent
• Excellent communication skills
• Strong organizational skills
• Detail-oriented
• Ability to multitask and prioritize tasks
• Proficient in Microsoft Office
• Experience in the automotive industry is a plus

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the HR department.