Introduction:
We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of our front desk. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage a team effectively. If you are passionate about providing exceptional customer service and have experience in a similar role, we encourage you to apply.
Job Responsibilities:
- Manage the front desk team and ensure that all tasks are completed efficiently and effectively.
- Greet and assist guests, answer inquiries, and provide information about the hotel and its amenities.
- Manage room reservations, check-ins, and check-outs.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Ensure that the front desk area is clean, organized, and well-maintained.
- Manage cash and credit card transactions, and reconcile daily reports.
- Train and develop front desk staff to ensure that they are knowledgeable and provide excellent customer service.
Job Brief:
As the Front Office Manager, you will be responsible for ensuring that our guests have a positive experience from the moment they arrive at our hotel. You will oversee the front desk team and ensure that all tasks are completed efficiently and effectively. You will also be responsible for managing room reservations, handling guest complaints, and managing cash and credit card transactions.
Detailed Responsibilities:
- Manage the front desk team and ensure that they are providing excellent customer service.
- Oversee room reservations, check-ins, and check-outs to ensure that they are completed accurately and efficiently.
- Address guest complaints promptly and professionally, resolving issues to their satisfaction.
- Oversee cash and credit card transactions, ensuring accuracy, and reconcile daily reports.
- Train and develop front desk staff, equipping them with knowledge and skills to deliver exceptional customer service.
- Maintain a clean and organized front desk area.
- Ensure that all front desk equipment is in good working order.
Requirements and Skills:
- Bachelor's degree in hospitality management or a related field.
- 3+ years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to manage a team effectively.
- Proficiency in Microsoft Office and hotel management software.
- Knowledge of cash handling procedures.
- Ability to work flexible hours, including weekends and holidays.
Frequently Asked Questions (FAQs):
The Front Office Manager will be required to work flexible hours, including weekends and holidays.
The ideal candidate will have a Bachelor's degree in hospitality management or a related field, and 3+ years of experience in a similar role.
The Front Office Manager should be proficient in Microsoft Office and hotel management software.
Review and Approval:
This job description has been reviewed and approved by the HR department.
