Detailed Job Description for Patient Service Representative

Introduction:

We are seeking a highly motivated and customer-focused Patient Service Representative to join our healthcare team. The ideal candidate will have excellent communication skills, attention to detail, and a passion for helping others. If you are looking for a rewarding career in healthcare, we encourage you to apply.

Job Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Schedule appointments and manage patient records
• Answer phone calls and respond to emails in a timely manner
• Verify insurance coverage and collect co-payments
• Provide information and assistance to patients and their families
• Maintain a clean and organized reception area

Job Brief:

As a Patient Service Representative, you will play a critical role in ensuring our patients receive the best possible care. You will be responsible for managing patient records, scheduling appointments, and providing excellent customer service. You will work closely with our healthcare team to ensure a seamless patient experience.

Detailed Responsibilities:

• Manage patient records and ensure accuracy and completeness
• Schedule appointments and follow up with patients as needed
• Verify insurance coverage and collect co-payments
• Provide information and assistance to patients and their families
• Maintain a clean and organized reception area
• Collaborate with healthcare team to ensure patient needs are met

Requirements and Skills:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and electronic medical records systems
• Knowledge of medical terminology and insurance billing processes
• Ability to work in a fast-paced environment

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the HR department.